Our New Survey Response
We have recently introduced a survey response service, which we email out to clients once a case is closed or scheduled work has been completed, inviting clients to give us their feedback.
This is an opportunity not only for positive feedback but also a chance to iron out any issues.
We welcome all feedback to help maintain our relationship with our clients.
It is a short survey asking:
Did we resolve your issue to your satisfaction? This is a simple Yes or No.
How would you rate our communication skills? This is out of 10
How would you rate your overall experience with us? This is out of 10.
Do you have any additional comments for us? All comments will be read to help improve our service. Here is where we welcome your views.
When Binary Bank complete work for you, we would appreciate your feedback in order to continue our support.